Helping drivers get back on the road with replacement vehicles, vehicle recovery, secure storage and complete accident management support following a non-fault road traffic accident.
Knowing what to do immediately after an accident can help protect your safety and support your claim. Follow this essential advice.
Stop your vehicle immediately, switch on your hazard lights, and check for injuries. If anyone is hurt or there is a hazard, dial 999.
Exchange details with the other driver. Take clear photos of all vehicle damage, registration plates, road markings, and the surrounding scene.
Log the accident with the police if necessary (call 101 within 24 hours if not reported at the scene) and collect contact details of any eyewitnesses.
Call our hotline before contacting your insurer. We provide immediate non-fault claims assessment, vehicle recovery, and secure storage.
We coordinate like-for-like credit hire delivery, repair approvals, and claim recovery directly from the at-fault driver's insurance company.
We offer an end-to-end accident support system to bypass insurance delays, protecting your interests and keeping you mobile.
Helping eligible drivers stay mobile with a like-for-like replacement car or plated taxi delivered directly to your home or base while your own vehicle is unavailable.
Fast, professional and fully licensed vehicle recovery coordinated directly from the accident scene, operating 24 hours a day, 365 days a year nationwide.
Safe, secure, and CCTV-monitored vehicle storage compounds while structural repairs are approved, inspections completed, and claims progressed.
End-to-end support coordinating manufacturer-approved repairs, engineer damage reports, third-party insurers, and complete legal fee recoveries.
We prioritize clear, honest legal advice and direct action, establishing us as a premium accident support partner for private motorists and licensed drivers across the UK.
Prompt assessment and support when you need it most after a collision.
One direct point of contact handling every stage of your claim portfolio.
Delivering like-for-like replacement cars, MPVs, WAVs, and plated taxis.
Minimising stress by managing recovery operations from the collision scene.
CCTV compounds ensuring your vehicle is preserved pending inspection.
Transparent communication, regular text updates, and zero hidden charges.
From the initial roadside incident through assessments, replacement, and repair resolution.
A non-fault collision occurs. Collect third-party details and call us first.
Our legal and claims handlers evaluate liability and confirm eligibility.
We recover your damaged vehicle and move it to our secure facility.
We deliver a like-for-like replacement car directly to your driveway.
We manage insurers, repair works, and recover costs on your behalf.
Your vehicle is repaired or settled, and you return the hire car hassle-free.
Find clear, comprehensive answers to your questions about credit hire, vehicle replacement, and non-fault accidents.
Speak directly to our UK-based accident management team today.
A non-fault accident is a road traffic collision where another driver is completely to blame. In legal terms, the at-fault driver's insurance company is responsible for paying all losses, including repairs, vehicle recovery, and replacement vehicle hire costs.
Yes. If you were involved in a non-fault accident and require a vehicle (e.g. for work, family duties, or business), you are legally entitled to a like-for-like replacement vehicle while yours is being repaired or assessed by engineers.
The cost of the replacement vehicle is recovered directly from the insurance company of the driver who caused the accident. Credit Hire Direct provides the vehicle to you on credit, meaning we deal with the recovery process directly, so you pay nothing upfront.
You can retain the replacement vehicle until your own vehicle has been repaired and returned to you, or until a total loss (write-off) settlement check is issued by the at-fault driver's insurance company.
Yes, we coordinate rapid recovery vehicles to tow your car from the scene of the collision or from third-party storage centers, bringing it to our secure yard or approved repair facilities.
Yes. We have monitored, CCTV-secured compounds where your vehicle is stored safely while engineers perform vehicle damage inspections and insurer authorization is pending.
Yes, you always retain the legal right to choose your own independent legal representatives. Credit Hire Direct partners with specialist personal injury and claims lawyers, or we can coordinate directly with your preferred solicitor.
Simple vehicle damage claims where liability is admitted can resolve in 4 to 8 weeks. Complex disputes, split liability, or claims involving injury can take longer. However, you remain in your replacement vehicle for the duration of the hire period.
Yes, supporting professional drivers is one of our primary services. We supply council-plated, licensed replacement hackneys, private hire vehicles, and executive saloons, keeping you working and earning.
You can contact our 24/7 claims helpline via our contact form, email us at claims@credithiredirect.co.uk, or submit an assistance request form on our website. We will contact you in under 15 minutes.
If you've been involved in a non-fault accident, our team is ready to help with replacement vehicles, recovery, secure storage and accident management support.